Refund & Cancellation Policy
This is the plain version of how billing, delivery, cancelling and refunds work for ReplyClock subscriptions (Starter $150/month, Growth $400/month and Network $800/month, in US dollars). It's part of our Terms of Service.
1. Month to month, renews automatically
All plans are monthly subscriptions billed in advance through Stripe. Your subscription renews automatically every month on the same date, and the card or account on file is charged the plan fee, until you cancel. There's no long-term contract and no setup fee. Stripe emails a receipt for every charge.
2. What you get and when (delivery)
- Nothing is shipped. The Service is delivered online.
- Testing starts once we have your payment and your written permission listing the locations to test.
- Each month we send your locations their test inquiries, watch for replies for 7 days, then email you the scorecard as a web link and PDF, usually within 5 business days after the 7-day window closes.
3. Cancel anytime
- To cancel, email hello@replyclock.com from your account email, or use the Stripe billing portal link on your receipt or invoice if one is provided. No phone call or form required.
- Cancellation takes effect at the end of your current paid month. You won't be charged again. To avoid the next charge, cancel before your renewal date.
- We'll finish any tests already in progress and deliver that month's scorecard.
- We confirm every cancellation by email within 1 business day.
4. Refunds
- We don't refund partial months, unless the law requires it.
- If we fail to deliver the scorecard for a paid month, we'll refund that month's fee in full, or credit it if you prefer.
- If you were charged in error (for example, charged twice, or charged after cancelling), we refund the erroneous charge in full.
- If we end the Service without cause, we refund prepaid fees for the unused period.
- To ask for a refund, email hello@replyclock.com within 60 days of the charge. We issue approved refunds within 5 business days. They go back to the original payment method through Stripe, and your bank decides how long they take to appear (often 5–10 business days).
5. Changing plans
Upgrades take effect right away, and Stripe charges a prorated amount for the rest of the month. Downgrades take effect at the start of the next billing month.
6. Free snapshot
The free 3-location snapshot costs nothing, needs no payment details, and doesn't renew, so there's nothing to cancel.
7. Problems with a charge
If something looks wrong on a charge, please email us before disputing it with your bank. Most issues can be fixed within a few business days. Charges appear on statements as "REPLYCLOCK" or similar.
Contact
Email: hello@replyclock.com (we aim to reply within 1 business day)
Phone: (817) 668-6981 (business line; if we miss your call, leave a voicemail)
Mail: Jason, doing business as ReplyClock, 539 W. Commerce St #6338, Dallas, TX 75208