Privacy Policy
This policy explains what information ReplyClock (Jason, doing business as ReplyClock) collects, why, and what we do with it. ReplyClock is a business-to-business service, so almost everything we handle is business contact information. We keep this short because we collect little.
1. Information we collect
- Client contact and billing details: names, work emails, phone numbers, company details, and the locations you ask us to test. Payments are handled by Stripe. We don't see or store full card or bank numbers.
- Test evidence: for each test (for clients and for disclosed non-client benchmarks) we keep the inquiry text we sent, timestamps, screenshots of the form before and after submitting, chat transcripts, every reply we receive (saved as raw email files with full headers), and any voicemail left on our business test number. Replies can include the names, email signatures and work contact details of the location staff who answered.
- Prospect business contacts: to offer our Service to businesses, we collect business contact details (such as a company name, a published general inquiry email, a person's name and job title) from public sources such as company websites and professional profiles.
- Website: replyclock.com is a static site with no analytics, advertising trackers or cookies of our own. Our hosting provider (Vercel) may keep standard server logs, such as IP addresses and request times, for security and operations.
- Email to us: messages you send to hello@replyclock.com, which is forwarded to our mailbox through an email-forwarding service.
2. How we use it
- To run tests, score replies, and produce and deliver scorecards.
- To let you or us re-check any score against the evidence.
- To bill clients and communicate about their accounts.
- To send occasional business emails to prospects about the Service, which they can opt out of at any time.
- To produce aggregated, de-identified statistics (data that doesn't name any business, location or person).
We don't sell personal information (including any sensitive data), we don't use it for targeted advertising, and we don't use test replies to market to the staff who wrote them.
3. Who we share it with
- Clients: evidence about their own locations, including staff replies.
- Service providers that help us run the business: payment processing (Stripe), website hosting (Vercel), email hosting and forwarding, and document storage. Each gets only what it needs to provide its service to us.
- Legal requirements: where the law requires it, or to protect our rights, or to a successor business if ReplyClock is reorganized (for example, into an LLC), under this same policy.
Evidence from a non-client benchmark isn't shared with anyone outside ReplyClock in a way that names that business, except with that business itself, unless it consents.
4. How long we keep it
- Test evidence: kept for 24 months after the test so scores can be checked and compared over time, then deleted.
- Client account and billing records: kept while you're a client and afterward for as long as tax and accounting law requires (generally up to 7 years).
- Prospect contacts: kept while they're relevant to our outreach. If someone opts out, we keep only the minimum needed (their email address) on a do-not-contact list so we don't email them again.
- Clients can ask us to delete their evidence sooner. We'll do so unless we need to keep it for a legal reason.
5. Security
Evidence and records are stored in access-controlled accounts, protected by strong passwords and two-factor authentication where available, that only ReplyClock can reach. No system is perfectly secure. If a security breach affects your information, we'll notify you promptly and as required by law.
6. Your choices
- Access, correction and deletion. You can ask what we hold about you, or ask us to correct or delete it, by emailing hello@replyclock.com. We'll respond within 45 days. If you're a staff member whose reply appears in a client's evidence, you can contact us too. We'll tell you what we hold and work with our client on any deletion request.
- Stopping business emails. Every sales email from us explains how to opt out. Reply "no thanks" (or anything asking us to stop) and we'll stop emailing you, within 10 business days at the latest and usually the same day. We never sell or share opt-out lists.
7. Children
The Service is for businesses and isn't directed at children. We don't knowingly collect information from children under 13.
8. Where data is processed
ReplyClock is based in the United States, and our service providers may process data in the US and other countries.
9. Changes
If we change this policy, we'll post the new version here with a new effective date, and we'll email active clients about material changes.
Contact
Email: hello@replyclock.com (we aim to reply within 1 business day)
Phone: (817) 668-6981 (business line; if we miss your call, leave a voicemail)
Mail: Jason, doing business as ReplyClock, 539 W. Commerce St #6338, Dallas, TX 75208